Happy Friday the 13th everybody. What a bitter-sweet day it is. It’s Friday, and there’s just one more work day until the anxiously awaited weekend, but it’s also the 13th, the most dangerous of all Fridays. To mark this occasion we have an anxiously awaited blog, the next installment of Premature Exasperations, about a dangerous subject, eating at Arby’s.
Dear Arby’s, Thanks For Letting Me Wear Kneepads!
By Bryan
Our trip to Arby’s was founded on lies and crackpot theories about interstate accessible fast food spots. One friend posited we could make it in and out and have time to pick up our other friend who was due to arrive at the train station around 2. We were packed in a car and very hungry. Unless the food exchange was very fast and smooth, our side trip would probably be rushed and full of sauce stains and words better left unsaid. We were definitely feelin’ Arby’s. But we were feelin’ leisure Arby’s—the kind with napkins, plastic cutlery, paper sauce ramekins, and bladder busting soda refills. My other friend hypothesized that we could never do it.
She was right. We called our train friend and told her she would have to wait because we were in traffic. Turns out we really were in traffic—the traffic of slightly upscale fast food to our faces. Train friend would be none the wiser if we didn’t give anything away.
An Arby’s Sauce stain set in immediately. I gambled with the more watery house sauce in lieu of ketchup, and I lost hard. As I stood from the table to run and grab napkins, I realized the dispenser was picked clean. I approached the counter and explained my predicament. They proceeded to hand a stack of napkins to me with little fanfare or enthusiasm. I could take solace in the fact that the amount of napkins absorbed most of the stain. I could also take solace in the fact that I hadn’t had a horsey sauce mishap. That stuff kind of looks like sperm.
That’s it. No one found out about our little trip. The employees served efficiently, and our food left us feeling as though mistakes had been made—an overall positive experience. With all of this said I would like to point out that at no time did I feel the need to draft a letter and continue my correspondence with Arby’s outside of the cashier counter. The thought would not have even entered my mind until we saw a framed letter from one Mr. Travis Vanscoy, a humble roofing services owner. The letter was addressed to “the manager, Owner, Customers and Arby’s Corporation.” With such an ambitious audience, where each plays such a diverse role in the Arby’s business model, the writer’s intent would be hard to pin. Perhaps a taste enhancement scheme involving roast beef flavored buns. Or maybe a call for a protest rally to ban the 10 gallon cowboy hat from advertisements due to the negative connotations to Native Americans, 5 gallon hats and western gunslingers susceptible to hat head. Just so hard to tell.
The man wastes no time explaining himself. He lists himself as a veteran construction worker as well as “an avid customer of many fast food restaurants.” The two are certainly not mutually exclusive. Ever the skeptic, Mr. Vanscoy explains that his visit to the Arby’s drive-thru came with some preconceived notions—namely his belief that “the drive thru window cashier always seems to be the worst person on earth.” That’s right, the worst. It can only be assumed that sinister cashier’s all over have shorted him on ketchup packets, over-iced his sodas, and given him change of one dollar bills with lips and dicks drawn on them.
Here’s Mr. Vanscoy’s full list of anti-superlatives:
Worst War on Earth: The Leaf Pile Civil War of 1983 (or the War of Neighborly Aggression) with my old neighbor, Kyle Trenton, back when I used to live on Maple Lane.
Worst Aviation Disaster on Earth: The Delta Delay of 2001 where my Delta connector into BWI stayed grounded because of fog.
Worst Communicable Disease Outbreak on Earth: The Vanscoy Virus Scare of 1994 where the whole Vanscoy clan caught the flu virus at one time.
(And of course)
Worst Person on Earth: Fast food drive thru window cashier.
Certainly, prompting a man like this to craft a letter in praise of the “worst person on Earth” must have involved some extraordinary act on the part of the cashier. Well, he did perform such an act in the form of a notification. Mr. Vanscoy relates, “I was pleasantly surprised the gentleman at the window informed me that he was waiting on my mozzarella sticks.”
My reaction was the same as yours: “Jesus, I can’t believe that!” I didn’t know Arby’s sold mozzarella sticks. I should have ordered some.
However, he concedes that this act may not seem monumental but “as an avid customer of fast food drive thru windows I actually felt better knowing that I was waiting on my order and not just sitting in my vehicle while the cashier was fooling around in the back with his co-workers.”
Yep, good to know they weren’t foolin’ around together in the back. And my name is Travis Vanscoy, and I think fast food restaurants operate like an eighties sex romp movie. It’s that sort of cynicism that prompted this ill-advised letter and caused you to snub work with one of those multinational roofing agencies like “The Shingles Scene” or Starbucks. Sure, fast food workers goof off, but I can assure you that they want you in that drive thru line as much as you want to be in it.
Not only did the notification renew his faith in humanity but it also “made the food I had ordered taste 100% better.” Mr. Vanscoy ate a mozzarella stick and apparently got to work. He put his mouth around a long, veiny tube and blew. He blew into a yet to be patented, in-car Vein Helixed Taste Mass Spectrometer powered by his cigarette lighter and rainbows. The results came back: Positive. The food was 100% better than food served without a cashier’s status updates. I hope some scientists got to read this.
In fact, this encounter touched him so deeply that he tried to call Arby’s to relay his boring tale. At first, Arby’s tried to avoid him with a fake number,
“My first attempts to contact the store had failed by receiving the fax machine signal.”
When he finally figured out the number, Arby’s tried the pick-up and retreat method,
“When I did finally get a human [!?] to answer the telephone I had asked to speak with the manager and was placed on hold for two minutes listening to the store noise while on hold only to be hung up upon.”
What does that tell you? Arby’s does cares about what you think is what! You should call Arby’s every night and tell Arby’s about your day and if Arby’s is taking a bath, leave a message. Arby’s needs to know for its diary as well as its in-progress western-themed friendship scrap book it keeps locked up in a trunk under Arby’s bed.
Good thing this letter got framed.
Undeterred, Mr. Vanscoy wrote this letter. Can you imagine his home life? What could his wife possibly think?
Mr. Vanscoy: “Prepare the typing machine! I shall dictate.
Mrs. Vanscoy: “Shouldn’t you be at work.”
Mr. Vanscoy: “I will not! I haven’t much time. This Arby’s employee has moved me, and I want
the world to know. Drive thru service has been rocked to its core today, and I’m enamored with how the pieces have settled”
Mrs. Vanscoy: “You lost the roofing company didn’t you?”
He ends the letter by signing off “respectfully.” Shit, if that’s what garners your respect—a simple notification—you would be in store for multiple respect orgasms, or rorgasms, if you knew my little cousin, who notifies everyone when she is about to poop her pants and needs to go “potty.” It makes cleaning up after her 100% better since I know she isn’t just in the bathroom fooling around with her toys but getting to business!
Now, there are the conspiracy theorists that would have you believe that no
Travis Vanscoy exists. Rather, Arby’s feels justified in a fabricated letter since an idea of him as the satisfied customer exists in patrons in the same way a silent clock strikes the hour: They might not announce it, but you can tell by the looks on their faces. How convenient to have the time-tested owner of a roofing services company writing a letter to a fast food franchise. It couldn’t get any more formulaic. The letter coming from a roofer is as obvious a pairing as a sex comedy film called Super Butt Rings which couples NFL running back buddies and the phrase, “I can smell the end zone” It all seems too perfect.
If Arby’s is fucking with me and forging letters under pen names of “satisfied customers,” it’ll take all of my energy not to retaliate. Most likely by eating my way through the entire week’s stock of roast beef and cheddar sauce rendering the numerous Roast Beef and Cheddar Sandwich combinations impossible for at least a few days.
No ingredients=No Food=No Customers.
It’s the Transitive Property of Go Fuck Yourself Arby’s Public Relations Department.
However, I’m no Oliver Stone. I don’t believe I’m ready for a world where a corporation such as Arby’s would do something that slippery. For now, my anger lays squarely on Mr. Vanscoy’s shoulders for having to see what must be a landmark case for a frame being used to display the most inconsequential business correspondence ever crafted. His imbedded customer dispatch from the drive thru DMZ didn’t impress me. I do know one thing for sure: My anger definitely does not fall upon the curly fries. You can put them on the ends of your fingers and play the “Howard Hughes Hitchhiker” game. They’re delicious.


Loading ...